If my claim is valid, what are my options?Updated 5 months ago

In the first instance we would offer you a replacement. If this is not possible, we will refund you (if you purchased from josephjoseph.com) or provide you with store credit to shop directly on our website. We do our very best to match your replacement with your original purchase however this isn't always possible. If the product we are replacing is out of stock or discontinued, we will offer you a replacement of a very similar alternative.