You can now view and track your order via our online tool here: https://www.josephjoseph.com/apps/track-your-order. Simply enter your order number (which can be found on your order confirmation email) and email or phone number to track your order in
Standard delivery is free for orders of £50 or more or £3.50 for orders under this. We also offer Express delivery which is free for orders of £150 or more or £7 for orders under this. For an overview of our full delivery charges and options, please
Delivery times will vary depending on your location. For full details on delivery timescales based on your location, please see our delivery page. During our busier period such as Sale, Black Friday and Christmas, this may be extended. Poor weather m
Yes, we offer an Express delivery service with DPD. Delivery will take between 1-2 working days but may be slightly longer during busier times of the year, such as Black Friday, Christmas and Sale. For more information on costs of our Express deliver
Due to size or type of product, some products are not available for delivery with our click & collect service. For more information, find out here.
We use DPD or Evri depending on the delivery service you choose.
We are sorry, we are currently unable to deliver to DPO or BFPO addresses.
Due to the way our orders are processed, unfortunately we're unable to amend address details once they have been placed. We try to have a very fast processing procedure to fulfill our delivery times. Once you've received your dispatch email, you may
An order may be returned back to us if the address details are incorrect or if the courier has not been able to deliver your parcel safely. If your tracking shows that your order is being returned back to us, please contact our Customer Care Team who
We're sorry to hear that your order has arrived damaged. Please contact our Customer Care Team with a clear image of your delivery note and the damaged item(s) received so that we can help resolve this for you.
We're sorry to hear that your order is incorrect. Please contact our Customer Care Team with a clear image of your delivery note and the incorrect items received so that we can help resolve this for you.
We're sorry to hear that you are missing an item from your order. Please contact our Customer Care Team with a clear image of your delivery note so that we can help resolve this for you. Please note: If you have ordered a large amount of items or one