JosephJoseph UK

<span id="isPasted" style="color: rgba(49, 49, 48, 0.7); font-family: &quot;Frutiger LT Std 45Light&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.42px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Due to the way our orders are processed, unfortunately we&#x2019;re unable to cancel or change orders once they have been placed. We try to have a very fast processing procedure to fulfil our delivery times. We therefore ask you to take the time to read and check your order at each stage of the order process to ensure the correct details are entered before placing your order.

Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders once they have been placed. We try to have a very fast processing procedure to fulfil our delivery times. We therefore ask you to take the time to read and

Can I change or amend my order once it has been placed?

Orders

How do I register for an account?

Do I need an account to shop with you?

How can I subscribe to the Joseph Joseph email newsletter or SMS?

How can I unsubscribe from the Joseph Joseph email newsletter or SMS?

How can I reset my password?

How can I change my address in my account?

Which payment methods do you accept?

How does Klarna work?

How do I enter a discount code?

I have store credit, how do I apply it?

Can I buy a Joseph Joseph gift card?

Account & Payment

Where is my delivery?

How much is delivery?

What are your delivery times?

Do you offer an express or next day delivery service?

Which products are not available for click & collect delivery?

Which delivery provider do you use?

Do you deliver to a DPO or BFPO address?

Can I change my delivery address once I have placed my order?

Why is my order being returned?

My order arrived damaged, what should I do?

My order is incorrect, what should I do?

My order is missing an item, what should I do?

Delivery

What Is the warranty period of my product?

How do I make a claim on a faulty product?

If my claim is valid, what are my options?

I did not buy my product from josephjoseph.com but there is a problem with it, what should I do?

I received my product as a gift but there is a problem with it, what should I do?

Do you sell a spare part for my faulty product?

Guarantee

When will I receive my order confirmation email?

Can I add an item after I have placed my order?

How do I find my order number?

The product I'm looking for is out of stock, when will it be available again?

Can your products and packaging be recycled?

What plastics do you use in your products and are they BPA free?

Does the website image always match the product delivered?

I can't remove the glue which has been left from the packaging, what should I do?

Do you supply additional tape for the CupboardStore™ or DUO In-Cupboard Pan Lid Holders?

Products

What is your returns policy?

How much does it cost to return an order?

What is your exchange policy?

When will I receive my refund?

Can I return a Joseph Joseph item that was purchased from a Retailer?

Returns & Refunds

I would like to speak to someone about a PR collaboration, who should I contact?

Can I change or amend my order once it has been placed?Updated 5 months ago