What is your exchange policy?Updated 5 months ago

Unfortunately, we are unable to offer exchanges on products purchased through  josephjoseph.com unless you have received a damaged, faulty or incorrect item. 

If you have received a product that isn’t right for you, you will need to return your product back to us for a refund through our standard returns process and then proceed to place a new order online. 

If you have any questions about our returns policy, please contact our Consumer Care Team via [email protected] and we will get back to you as soon as possible.