If you need to make a return, you have 30 days from your purchase date to return the item(s) back to us for a refund. Unwanted goods must be returned in a resaleable condition and in their original product packaging. Returns are free of charge. To st
Returning any unwanted items is free of charge.
Unfortunately, we are unable to offer exchanges on products purchased through josephjoseph.com unless you have received a damaged, faulty or incorrect item. If you have received a product that isn’t right for you, you will need to return your produc
All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund in this time, please contact our Customer Care Team with the tracking information for the return so we can investigate
Our return policy is only applicable to items purchased on josephjoseph.com.